Frequently Asked Questions

Everything you need to know about your Cityluxe experience.

How long does shipping typically take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but usually range from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

Cityluxe accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

Are your products covered by a warranty?

Yes, all Cityluxe products come with a one-year limited warranty against manufacturing defects. If you encounter any issues, please reach out to our customer service department.

Can I change or cancel my order after it's been placed?

We aim to process orders quickly; however, if you contact us within one hour of placement, we can usually modify or cancel your order before it reaches our fulfillment center.